Shipping Policy

Delivery Service Overview

At Zentravok, we are committed to providing reliable and efficient delivery of our premium wall shelves and storage solutions throughout the United Kingdom. We process orders Monday through Friday, ensuring your items reach you in perfect condition.

Key Shipping Information

  • Free standard delivery on all UK mainland orders
  • Orders processed within 48 hours
  • Standard delivery: 3-5 working days
  • Express delivery available for urgent orders
  • Shipped from our London warehouse
  • Professional courier service via DPD or Royal Mail

Delivery Options

Standard Delivery

  • Free delivery to UK mainland addresses
  • Delivery within 3-5 working days
  • Available for all products
  • Tracking number provided via email

Express Delivery

  • Next working day delivery (order before 2pm)
  • Available for UK mainland addresses
  • £15 surcharge applies
  • Not available for custom or oversized items

International Shipping

  • Available to select European countries
  • Delivery times vary by destination (5-10 working days)
  • Shipping costs calculated at checkout
  • Import duties and taxes may apply

Order Tracking

Once your order is dispatched, you will receive an email with your tracking number and courier information. You can track your delivery:

Delivery Information

Delivery Times

Our standard delivery times are Monday to Friday, 8am to 6pm. For larger items requiring installation, we will contact you to arrange a convenient delivery time.

Address Requirements

Please ensure you provide:

  • Complete and accurate delivery address
  • Postcode
  • Contact telephone number
  • Special delivery instructions if required

Special Considerations

Large Items

For items requiring special handling or installation:

  • We will contact you to arrange a convenient delivery time
  • Professional installation service available
  • Please ensure adequate access for delivery

Custom Orders

For custom-made items:

  • Extended delivery timeframes may apply
  • We will provide estimated completion and delivery dates
  • Regular updates on order progress

Contact Information

For any shipping-related queries, please contact us:

Last updated: 22 February 2026