Service Policy
Last updated: 22 February 2026
1. Service Overview
At Zentravok, we are committed to providing exceptional service for all your wall-mounted storage needs. This policy outlines our service standards, procedures, and commitments to ensure your complete satisfaction with our products and services.
2. Customer Support Services
2.1 Contact Methods
- Email: ask@zentravok.com
- Phone: +442080502281
- Address: 29 Highfield Rd, London W3 0AJ, United Kingdom
2.2 Support Hours
Our customer support team is available:
- Monday to Friday: 9:00 AM - 6:00 PM GMT
- Saturday: 10:00 AM - 4:00 PM GMT
- Sunday: Closed
3. Installation Services
3.1 Available Services
- Professional shelf mounting
- Wall assessment and preparation
- Bracket installation
- Shelving system assembly
- Level adjustment and stability testing
- Safety inspections
3.2 Service Timeframes
Standard installation services typically require:
- Site assessment: 1-2 business days
- Basic installation: 2-3 hours
- Complex systems: 4-8 hours
- Custom solutions: Quoted per project
4. Warranty Services
4.1 Standard Warranty
All products purchased from Zentravok come with:
- 30-day satisfaction guarantee
- 12-month warranty against manufacturing defects
- Free component replacement (reported within 7 days of installation)
4.2 Extended Warranty
Optional extended warranty services include:
- 24-month extended protection
- Priority service response
- Free annual inspection
- Discount on future installations
5. Repair Services
5.1 Available Repairs
- Bracket reinforcement
- Surface restoration
- Component replacement
- Stability adjustment
- Structural reinforcement
5.2 Service Areas
We provide repair services throughout Greater London, including:
- Central London
- North London
- South London
- East London
- West London
6. Service Pricing
6.1 Assessment Fees
- Basic assessment: Free
- Detailed site survey: £40
- Technical consultation: £60
6.2 Service Costs
- Basic installation: £80-120
- Complex installation: £150-300
- Repairs: £60-150
- Custom work: Quoted per project
7. Quality Assurance
Our commitment to quality includes:
- Professional assessment of all installations
- Load testing of mounted units
- Photographic documentation
- Customer satisfaction verification
- Follow-up quality checks
8. Service Requests
8.1 How to Request Service
- Contact our support team
- Describe service needed
- Receive preliminary assessment
- Schedule service appointment
- Approve service quote
8.2 Required Information
- Product details
- Installation location
- Issue description
- Preferred service time
- Contact information
9. Service Guarantees
We stand behind our services with:
- 90-day warranty on installations
- Satisfaction guarantee
- Price match on comparable services
- Professional workmanship
- Certified technicians
10. Updates to Service Policy
Zentravok reserves the right to modify this Service Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services following any changes indicates your acceptance of the new terms.
For questions about our Service Policy, please contact our customer support team.